Provider of Bloop Platform: Tradlinks International, S.A. ("Bloop")
Head Office: Rua da Prata 80, 1100-415, Lisbon
Contact: support@bloop.eu
Contents
These T&Cs are organized as follows:
Scope and entire contract
Platform description and features
Licensing and Intellectual Property
User obligations
Bloop's liability for damages
Limitation of Bloop's liability
Information made available to Platform Users
Merchants' Liability
Purchases made on the Platform
Use of the social network feature and content moderation
Incentives and prizes on the Platform
Organizing the results on the Platform
Data protection
Contact Point for the purposes of Regulation (EU) 2022/2065 ("Digital Services Act")
Mechanism for notification and action; explanatory memorandum
Complaints Book
After-sales service
Merchant and product reviews
Right of withdrawal
Change of Terms
Applicable law and dispute resolution Annex A: Conditions especially applicable to the purchase of experiences
1. Scope and entire contract
1.1. These Terms & Conditions ("T&C") apply to the online intermediation service provided by Bloop, within the scope of the Bloop Marketplace and the Bloop social network, integrated in the Marketplace (hereinafter only the "Platform") and regulate the relationship between Bloop and the users of the Platform ("Users"), as well as, in part, between Users and Merchants.
1.2. These T&C govern the relationship between the Platform and Users and, in part, between Users and Merchants, determining how the provision of online marketplace and social networking services of the Platform and app will be carried out.
1.3. User's use of the Platform is subject to compliance with these T&Cs in their entirety, and the consumer is bound by the terms of this contract.
2. Platform description and features
2.1. Platform features
2.1.1. Bloop offers a platform that combines a social network and a marketplace, allowing Users to be rewarded for sharing recommendations of their use of products and services / experiences. By buying and sharing their purchases on Bloop's social network and by influencing other users to make purchases on the Platform through these posts, Users earn credits that they can cash in on future purchases of products and experiences. Bloop believes in the influential potential of each individual and aims to empower its users by rewarding their power of influence, while they purchase products from Merchants, in a self-powered marketplace managed collectively by its Users and Merchants.
2.1.2. Specifically, Bloop provides a Platform for: (i) Users to buy products from Merchants and (ii) Users to be able to post and comment on products and services they have purchased on the Platform, as well as review them, with the possibility of earning a reward in the form of a credit for posting a product purchased on the Platform or generating sales through their own posts, as explained below.
2.2. Account creation
2.2.1. The use of the Platform by the User requires the creation of a user account ("Account") which must be confirmed in order to proceed with its use. Users’ identity is validated through dual-factor authentication (e-mail and cell phone number).
2.2.2. Only persons of legal age can create an Account on the Platform and enter into Merchant Contracts.
2.2.3. Through the Account, Users can purchase products and services on the Platform and control and manage their comments, posts and product ratings. The User can thus evaluate and share their consumer experiences by posting photos or videos, as well as interact with the posts of other Users, among other actions.
2.2.4. When creating an account, the User must provide the following information: Name, email, date of birth and mobile number. The User undertakes to provide accurate, complete and up-to-date information. The Platform has the right to suspend the User's use of the Platform if it finds that the User has not provided correct and up-to-date information, or if at a later date it finds that the information provided is no longer properly up-to-date. Bloop provides means for the User to update the information whenever necessary.
2.2.5. In order to formalize the creation of the Account, the User must accept these T&Cs. Acceptance of these T&Cs must be made via the button designated for this purpose, and such action is considered to be a manifestation of the User's will. This confirmation can be made by the User when creating their account or at the checkout of the first purchase they make at Bloop.
2.2.6. Upon confirmation of registration, a copy of the T&Cs will be sent in a durable format to the e-mail address provided by the User.
2.2.7. Bloop will identify the User on the Platform in accordance with the data provided by the User when creating the Account.
2.2.8. In the event of loss, misappropriation or fraudulent use of the User's e-mail address and/or password, the User undertakes to notify Bloop immediately so that Bloop can take the necessary measures to prevent fraudulent use of the Account and provide the User with new access credentials.
2.2.9. If, after the loss of the User's access data and before the problem has been resolved, any transaction(s) have taken place, the User will assume full responsibility regardless of fault, unless it is still possible to cancel said transaction(s).
2.2.10. Users can cancel their Account at any time by selecting this option in the reserved area on the Platform.
3. License Grant and Intellectual Property
3.1. Subject to compliance with these T&Cs, the Platform provides the User with a free, non-exclusive, non-transferable, limited and revocable license to use the Platform.
3.2. The User acknowledges and accepts that all trademarks, trade names or logos, as well as any other intellectual property rights over the content and/or any other elements relating to the Platform are the exclusive property of the Platform or have been licensed to it (hereinafter "Intellectual Property").
3.3. The Platform, as a whole and as a multimedia artistic work, is protected as copyright under the terms of the applicable legislation.
3.4. It is also forbidden to remove, ignore or manipulate copyright notices or any other notices, as well as technical protection devices or any information or protection mechanisms that the content may contain.
3.5. Apart from what is expressly provided for in these T&C, the User does not acquire any rights over the Platform or any other feature and extension thereof.
3.6. Under no circumstances does access to the Platform imply a total or partial waiver, license or transfer of the Intellectual Property, unless expressly stated otherwise.
3.7. The creation of an Account does not grant the User the right to use, alter, exploit, reproduce, distribute or publicly communicate the Intellectual Property, except to the extent expressly permitted in these T&C and strictly necessary for the use of the Platform.
3.8. Any other use or exploitation of any rights shall be subject to prior and express authorization granted specifically for this purpose by Bloop.
4. User obligations
4.1. By accessing, browsing and using the Platform, the User undertakes to:
a) Not use the Platform for purposes other than those for which it is intended, including illegal purposes, contrary to good faith and public order.
b) Not access any section of the Platform, other connected systems or networks or the services offered through the website, by means of hacking, forgery, extraction of passwords or any other illegitimate means.
c) Not cause damage to the physical and logical systems of Bloop, to its suppliers or third parties, or introduce or spread a virus on the computer network or any other physical or logical system that could cause damage.
d) Not breach or attempt to bypass the security or authentication measures of the Platform or any other connected network, or the security and protection measures inherent in the content offered on the Platform.
e) Not use the Platform to collect personal data from Users.
f) Not carry out any action that causes a disproportionate, unjustified and unnecessary saturation of the Platform's infrastructure or network systems, as well as the network systems connected to it.
g) Not breach any intellectual property rights of Bloop or third parties in any way.
h) Not breach any other provision of these T&Cs or act in any way contrary to them.
4.2. Regardless of whether or not prior notification is given, Bloop reserves the right to suspend, modify, restrict or interrupt, temporarily or permanently, access, navigation, use, hosting and/or transfer of the content and/or use of services of the website, in relation to Users who breach any of the provisions of the T&C, without the User being able to claim compensation for this cause.
4.3. Users who fail to comply with these T&Cs may be held liable under the general terms of the law for any damage caused to Bloop or third parties.
5. Bloop's liability for damages
5.1. Bloop shall use commercially reasonable efforts available to it to keep its services available through the Platform, subject to the limits set forth in these T&C.
5.2. Bloop's contractual liability for any damages related to the Platform and the booking of reservations is limited to cases in which it acts with intent or serious fault.
5.3. Situations of damage caused to the life or physical integrity or mental health of the User are excluded from the previous paragraph.
6. Limitation of Bloop's liability
6.1. Without prejudice to the legal terms and the provisions of Cl. 5, the User acknowledges and accepts that Bloop does not guarantee or assume any liability, namely, but not limited to, the following:
a) Continuity of the Platform's content.
b) Absence of viruses and/or other harmful components on the website or the server hosting it.
c) The invulnerability of the Platform and/or the impossibility of breaching the security measures adopted.
d) Bad transmission and/or reception of any data and/or information on the Internet.
e) Failure of any reception equipment or communication lines.
f) Any dysfunction in the telecommunications network that prevents the correct functioning of the Platform and/or the correct rendering of the services.
g) The Platform's lack of usefulness or capability for a given purpose.
h) Any damage caused to you or to third parties by anyone who breaches the conditions, rules and instructions set out on the Platform or by breaching the Platform's systems.
i) Any damage caused to the User's software or computer equipment during the use of the Platform or that is derived from failures or disconnections in the telecommunications networks, which produce the suspension, cancellation or interruption during the provision of the service.
j) Any damage to the performance of the Platform services arising from false or incomplete information provided by the User.
k) Any damages resulting from any judgment by the User as to the completeness, accuracy or existence of any advertisement or any relationship or transaction entered into with any advertiser whose advertising is presented by Bloop.
l) Any damages caused by any changes that the Platform may make to the services or any permanent or temporary cessation of the rendering of the services (or any features of the services).
m) Any damage caused by the deletion, corruption or storage error of any content or other communications data maintained or transmitted by or through the use of the services.
n) Any damage caused to the user as a result of their own breach of these T&C.
6.2. Bloop cannot guarantee that the Platform software is error-free. In the event of problems, Bloop's sole responsibility will be to provide any assistance in correcting the defect and bringing the Platform into compliance.
7. Information made available to Users on the Platform
If the User believes that there is a product offered for sale on the Platform that does not provide the necessary information to the consumer, please report this to the following address: support@bloop.eu
8. Merchants' Liability
8.1. Within the scope of the Platform, Bloop assumes no liability for the products made available there, under the terms of the applicable legislation.
8.2. Shipping costs are included in the final price indicated at checkout and can be consulted when the User checks out the order.
8.3. This clause and others that are incompatible with the provisions of Annex A to these T&Cs do not apply to the purchase of experiences by the User, which are subject to the rules of the aforementioned annex.
9. Purchases made on the Platform
9.1. If a User wishes to purchase a product, all they have to do is add it to their cart and follow the steps listed to check out, as well as add any relevant data that is not already included in their account, if applicable.
9.2. The specific steps for placing an order at Bloop are as follows:
a) The User adds products to their cart and proceeds to check-out;
b) The User confirms the quantities of products in the cart;
c) The User confirms the billing and payment details;
d) Users must choose one of the delivery options available for the products they are buying;
e) The User must confirm the order for the products in the cart and click on the "Order with payment obligation" button;
9.3. The Contract concluded between the User and the Merchant shall be deemed to have been concluded when the User has made payment by the means available and the order has been confirmed.
9.4. If the User fails to pay, the order will be canceled.
9.5. After placing your order, you will receive information from the Merchant confirming the availability of your order and informing you of its delivery.
9.6. If the Merchant does not confirm the order within the legal limit for this purpose (5 days), the contract will be considered terminated and the amounts paid by the User will be refunded to the payment method used.
9.7. The dispatch and delivery of orders is the sole responsibility of the Merchants on the Platform. Once placed, the order details cannot be altered, particularly with regard to the shipping method, delivery address and reception contacts.
9.8. For clarification, any purchase that the User makes on the Platform constitutes the conclusion of a contract between the User and the Merchant, and Bloop is not a party to that contract in any way. Hence, the responsibility for fulfilling the contract entered into with the Merchant lies with themselves.
9.9. The User accepts and agrees that the Merchant will send the invoice electronically if it so chooses. If the Merchant does not send the invoice electronically, it will be sent on paper together with the order. Upon receipt of the product purchased through the Platform, the User must confirm whether the invoice has been received on paper or whether it has been made available to them via email. If they have not received it, they must immediately request that it be sent by the Merchant via the communication channel provided by the Merchant on the Bloop Platform.
9.10. In the event that the product is returned by the User on the grounds of non-conformity or activation of the warranty of a good, the User must bear the costs inherent in its transportation. If the product is found to be non-compliant, the shipping costs will be reimbursed to the User by the Merchant.
9.11. For the purpose of resolving issues relating to your product, you should preferably contact the Merchant at the addresses provided for this purpose.
9.12. The return conditions of the respective sellers should be consulted on the dedicated page of each Merchant, available on the Platform.
9.13. The User has the right to reject the product in the event of non-compliance, within 30 days of receiving the products that have been ordered.
9.14. This clause applies to the purchase of experiences on the Platform by the User, with the specifications set out in Annex A to these T&Cs.
10. Use of the social network feature and content moderation
10.1. Users have the possibility of using Bloop's social network component, and are allowed to make posts to evaluate, share and comment on products, as well as post comments and observations on other Users' posts and, in general, interact on the Platform about the products it sells.
10.2. Bloop rejects any type of information, products or activities whose content is against the applicable legislation or against these T&C or Community Guidelines. The User is prohibited from making any interactions on the Platform that:
a) Incite hatred, terrorism, discrimination or be offensive in any way;
b) Consist of the sharing of pornographic or sexual images or content or are obscene in any way, including the sharing of images without authorization;
c) Consist of or incite the violation of any fundamental or personality rights, such as the right to honor, the right to a good name, the right to privacy or the right to freedom of expression.
d) Consist in the breach of any intellectual property rights or confidential information, or breach applicable legislation on the processing of personal data.
e) Consist in any way of online stalking, harassment, or breach of the right to the protection of personal data;
f) Consist in the sale by the User of products, something that they cannot do as a User of the Platform;
g) Contravene the law or these T&C in any other way.
10.3. Bloop reserves the right to block or suspend users who violate the above provisions, the T&C or the law.
10.4. The User will be informed in advance of the blocking of content, temporary suspension or definitive deletion of the Account, under the terms of Clause 15 below.
11. Incentives and prizes on the Platform
11.1. Users can earn credits on the Platform, which they can then spend on the purchase of products and services on the Platform.
11.2. Credits may be earned by the User in the following ways:
a) Sharing your purchase of a product or service from the Bloop Marketplace with the Bloop user community by posting a photo or video:
i. Users can only post about products or services purchased on Bloop's Marketplace. Upon receiving a product or consuming a service purchased from Bloop's Marketplace, the user will be able to post about that purchase or experience on Bloop's social network platform. Posting requires rating the product purchased 1 to 5 stars.
ii. The User has 30 consecutive days from the moment they receive the product or consume the service purchased on Bloop's Marketplace to make the aforementioned post.
iii. When posting, the User will earn a percentage of the value of their purchase in credits on the platform.
b) Through the recommendation of a product that leads to a new purchase by another user:
i. When another User adds a product or service to their shopping cart via a post, and subsequently finalizes the purchase, this will count as a referral of the post and as such, the user who owns the post will be given additional credits as a reward for suggesting the purchase.
ii. Adding products or services to the shopping cart can be done directly via a button provided in a menu of the post itself, or by accessing the product detail page by clicking on that post.
iii. In the shopping cart, the user will have information for each product, informing them whether they are buying by reference to another user's post or not.
iv. Credits earned through a purchase recommendation will be available in the wallet of the user who earned them within 20 days of the purchase, which is the estimated average time for the purchase to be confirmed.
11.3. Each post originates a referral code under the terms described above, which will generate credits for purchases made during the 90 days following its creation, i.e. 90 days from the moment the post was created. After this period, even if other Users buy using an expired referral code from an older post, its use will no longer generate credits for the User who holds that referral code.
11.4. Users will be able to use the credits available in their wallet, discounting them on new purchases on the Platform.
11.5. In the event that a User decides to use the respective credit for a product that is still within the free withdrawal period (see clause 19), the User accepts and acknowledges that the conditions set out in clause 11.12 et seq. will apply.
11.6. Credit values for each category of product purchased on the Platform change regularly and can be consulted here.
11.7. The User has a period of 90 days in which to use the credits received under the terms of this clause. After this period, they will expire and will no longer be available.
11.8. During the Platform's initial launch period, between April 1, 2025 and August 31, 2025, the validity period for credits will be just 60 days.
11.9. Whenever the User uses credits to make a purchase, the oldest credits will be used.
11.10. The credits awarded may be rounded up to the nearest cent, using the second decimal place.
11.11. For reasons of transparency, whenever a User makes a post and earns credits as a result, the credits that the User has already earned through that post will be listed in that same post, up to a maximum of 100% of the total value of the credit for the product in question. This option cannot be disabled. The credit granting policy described in the present chapter may be changed or revoked by Bloop at any time, in which case the User will be informed in advance.
11.12. The credit generated for the User shall only remain valid to the extent that the User does not exercise his/her right of withdrawal (as defined in clause 19) for the product for which he/she has received credit after its post.
11.13. Thus, if the User receives credits following a post, uses them and then exercises the right of withdrawal, the User accepts that the total value of the goods will be reimbursed as follows:
(i) total value of the good less the amount of the credit that has been accumulated up to that date: through the means of payment used to purchase the product;
(ii) remaining amount: the User accepts that this amount is already considered reimbursed through the allocation of the credit, insofar as it has been used for another purchase.
Example: The User buys a product worth €100 and, after post, receives a 10% credit worth €10. Before the end of the withdrawal period, the User uses the credit generated to purchase another product and then exercises their right of withdrawal against the product purchased initially.
By exercising this right, the User would be reimbursed for the full value of the good, provided of course that the requirements of the applicable legislation are met for this to happen. However, as you have decided to use the credits you following a post (associated with the value of the product) and spend them, you will only be reimbursed for the remaining amount.
11.14. To avoid doubts, in the event of the situation highlighted above, the User accepts that the amount spent through credits and allocated to him/her on that basis will be deducted from the refund that will be allocated to him/her in case he/she exercise his/her right of free withdrawal, due to the fact that the amount has already been used by the User and, consequently, that amount of the refund for free withdrawal has already been allocated to him/her in advance.
11.15. By subscribing to these T&Cs, the User declares that he/she is aware of and accepts the conditions outlined above, and also declares that he/she understands and accepts that the refund will be made under these terms.
11.16. If the credit has not been used, it will be canceled and the User will receive the full amount paid for the product via the payment method used to purchase it.
11.17. The User may not apply credits to purchases where the amount due for the product or service after applying the credits is between €0.00 and €0.50.
12. Organizing the results on the Platform
12.1. The results searched by the Client on the Platform will be organized as follows:
a) Search results for products and posts: the user can choose which criteria to use, including price, rating, number of likes, among others.
b) Social network feed: the organization is done through a mathematical formula that combines chronological order, and a combination of other factors such as the number of likes and comments on posts, as well as the category of the product in question and whether it is on the user's list of interests.
13. Data protection
13.1. Users are hereby informed that their personal data will be processed under the terms described in Bloop's Privacy Notice.
13.2. Cookies are also collected on the Platform. For more information on how these are handled, the User should visit Bloop's Cookie Policy.
14. Contact Point for the purposes of Regulation (EU) 2022/2065 ("Digital Services Regulation" or "Digital Services Act")
14.1. The point of contact for recipients of services under the DSA can be reached at the following address: support@bloop.eu
14.2. The contact point for the supervisory authority, the Commission and the European Committee can be reached at the following address: support@bloop.eu
14.3. When the recipient of the service (User) sends an e-mail, they must include their full name. Communications can be made in Portuguese and English.
15. Mechanism for notification and action; explanatory memorandum
15.1. Users may notify Bloop of the presence on the Platform of specific information which they consider to be illegal content or contrary to our T&Cs, using the form provided via the "3 dots" marked on each post.
15.2. The User will be informed in advance of the blocking of content, temporary suspension or definitive deletion of their account on the Platform, in accordance with the following terms:
a) Blocking illicit or illegal content means that any and all content provided will be immediately blocked and will no longer be visible to the User and other users of the Platform, be it images, texts or videos, among other features that Bloop may make available;
b) Temporary suspension of the Platform Account means that the User will no longer be able to log in to their account to place orders and to carry out any interaction on the social network with other posts, which may occur for a certain period, depending on the seriousness of the infringement;
c) The definitive deletion of the Account from the Platform means that the User will no longer be able to log in to their account permanently. Deletion of the Account from the Platform is final and irreversible.
15.3. Bloop's decision will be informed to the User, indicating the reasons in a clear and duly substantiated manner, regarding the measures and restrictions adopted by Bloop.
15.4. If, in the course of the investigations carried out to ascertain whether the User has violated legal provisions or the provisions of these Terms and Conditions, Bloop becomes aware of any information that raises suspicions that a crime has occurred, is occurring or is likely to occur, it shall immediately inform the police or judicial authorities competent in the matter of its suspicions.
16. Complaints book
16.1. Users can access the Complaints Book here.
16.2. Complaints made in the Bloop Complaints Book may only concern the service provided by Bloop, and not the products supplied by the Merchants. Such complaints must be made in the Complaints Book of the respective Merchant.
16.3. Without prejudice, for any problem related to the Platform, the User may always contact Bloop at the following address: support@bloop.eu
17. After-sales service
17.1. After-sales service is the sole responsibility of the relevant Platform Merchant.
17.2. The User must manage after-sale services with the Merchants or Bloop and may contact the Merchants via the addresses provided on the specific page of the Merchant in question.
18. Seller and product reviews
18.1. Bloop has mechanisms in place so that the User can evaluate the performance of the Merchants once they have confirmed receipt of the orders.
18.2. The evaluation is carried out by assigning stars and applying the user's evaluation criteria. Bloop does not monitor these evaluations, but may decide to delete any evaluation whose content is flagged as slanderous, defamatory or untrue, without prior notice.
19. Right of Withdrawal
19.1. By purchasing products through the Platform, the User benefits from the right of withdrawal under the terms of Decree-Law no. 24/2014, of February 14 ("Contracts concluded at a distance and away from business premises").
19.2. This right consists of the possibility for the User to freely terminate the contract entered into with the Merchant, regardless of the reason, being entitled to a refund of the amount paid by the Merchant.
19.3. Since the contract concluded for the purchase of products is always between the User and the Merchant, the exercise of this right must be made before the Merchant from whom the product in question was purchased.
19.4. This right can be exercised by (i) clicking on the "Return the product" button available on the list of orders placed by the User and following the steps indicated there or (ii) contacting the Bloop support team directly at support@bloop.eu and specifically requesting the return of the order in question.
19.5. The reimbursement of the amounts paid for the returned products in the applicable cases shall be made by Bloop to the User using the same means of payment used by the User and after confirmation by the Merchant that the returned products have been received accordingly.
19.6. If all the products in an order are returned, the total amount paid by the User (products and shipping costs) will be refunded, under the terms set out in clause 11.17 et seq. If an order is partially returned, the User will receive a proportional refund corresponding to the price of the returned product(s) and the shipping cost divided by the number of products in the order.
19.7. Refunds to be issued to users between €0.00 and €0.50 are not technically possible. In such cases, Bloop will adjust the amount of credits or money to be refunded in order to avoid the situation in question and the loss of value by the consumer.
19.8. The following are exceptions to the right of withdrawal, in general terms:
a) Goods made to the User's specifications or clearly personalized;
b) Goods that, by their nature, cannot be reshipped or are likely to deteriorate or quickly become out of date;
c) Sealed goods that cannot be returned for health protection or hygiene reasons when opened after delivery;
d) Goods which, after delivery and by their nature, are inseparably mixed with other Products;
e) Supply of sealed audio or video recordings or sealed computer programs from which the consumer has removed the tamper-evident seal after delivery;
f) Supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of these posts.
g) Supply of digital content not supplied on a material medium if:
i) its execution begins with the User's consent; and
ii) The User recognizes that his/her consent implies the loss of the right of free resolution.
19.9. The User declares to be aware of the limitations inherent in the exercise of the right of withdrawal, as defined in clause 11.17 and following, if they have used credits generated by their posts.
20. Change of Terms
20.1. Bloop reserves the right to amend these T&Cs at any time, limiting itself to making the changes and publishing them on the Platform, and it is the User's sole responsibility to verify and comply with them at the time of each use.
20.2. In the event of any significant change to these T&Cs, the User will be notified reasonably in advance of the change and its content, in order to decide whether or not to continue using the Platform.
20.3. Use of the Platform after publication of the changes constitutes acceptance of the updated wording of the T&Cs.
21. Applicable law and dispute resolution
21.1. Portuguese law shall apply to these T&C and its annexes.
21.2. Any disputes arising out of or in connection with these T&Cs shall be submitted to the jurisdiction of the Portuguese courts, specifically Lisbon Courts.
Annex A
Conditions especially applicable to the purchase of experiences
1. This Annex governs the purchase and sale of experiences on the Bloop Platform. Insofar as they are incompatible with the T&Cs, the provisions of this Annex override those of the T&Cs for the purchase and sale of experiences.
2. Anything not expressly provided for in this annex shall be governed by the T&C.
Buying and Selling Experiences on the Platform
3. When purchasing experiences on the Platform, regardless of the entity providing the experience itself, the User acquires them directly from Bloop. Thus, in these situations, the purchase and sale relationship will be between the User and Bloop, unlike situations in which the User purchases products.
4. Without prejudice, the entity that will provide the User with the enjoyment of the experience (supplier) will interact directly with the User and will provide the experience service.
5. To purchase an experience on the Platform, the User must follow the steps set out in clauses 9.1 and 9.2 of the T&C.
6. Once payment has been confirmed, the customer will receive a voucher for the experience and an invoice for it in their email.
7. The voucher that the User receives contains a voucher number, a PIN and a QR Code, which have the following uses:
a) The voucher number is used to refer to the experience provider when booking the experience, as defined below.
b) The PIN must be given to the experience provider at the time the User is going to enjoy or consume the experience. This PIN must not be disclosed to the supplier when booking the experience.
c) The QR Code on the voucher is used to be scanned by the experience provider and replaces the PIN entry for redeeming the voucher.
8. Once the voucher has been received, the user must book the experience directly with the experience supplier, and Bloop is not responsible for this.
9. For clarification, the voucher that the User receives serves as proof of the acquisition of the experience, but does not mean that the enjoyment of it is scheduled.
10. The voucher will be made available directly to the User after purchase and can be accessed here.
11. After receiving the voucher, which is valid for booking the experience, the User must book the experience with the entity that will provide the experience service.
12. The scheduling and enjoyment of the experience is subject to the information provided on the page of the experience that the User is purchasing, where applicable.
13. As such, bookings for experiences must be made directly with the suppliers of the experiences in question.
Consumption of experience and prizes
14. For 30 days the following the date of enjoyment of the experience, the User will be able to post about it on the Platform, through photographic or videographic content. When posting about the experience you have enjoyed, a referral link will be generated for it.
15. Through this post, the User may win prizes on the Platform, with the meaning ascribed to them in clause 11 of these T&C.
16. The User will receive credits according to the following equation:
a) 10% of the amount paid for the experience for making a post;
b) 5% of the value of the experience for each purchase generated by the post, under the terms described in clause 11 of these T&C. The referral code generated by the post will be active for 90 days.
17. The 10% credit identified above will be credited directly to the Customer's wallet. The 5% credit resulting from new purchases generated through the post referred to in the previous paragraph will be credited to the wallet of the Customer who made the post. If the purchaser through the post exercises their right of withdrawal, the credits will be withdrawn from the User.
18. The credits received in the wallet for this purpose are valid for 60 days from the moment they become effective, so the User cannot use them after this period has elapsed.
Right of Withdrawal and Cancellation
19. The User has a period of 14 days from the purchase of the voucher to exercise their right to withdrawal before the Platform.
20. The right to withdrawal results in immediate termination of the contract and the consumer is entitled to a full refund of the value of the voucher they have purchased.
21. The same rules apply regarding the exercise of the right to withdrawal and the use of credits on the Platform as described in the T&Cs above.